Frequently Asked Questions

Everything you need to know about your luxury shopping experience.

What is the standard shipping time for international orders?

International orders typically arrive within 3 to 7 business days via our premium courier partners. Delivery times may vary depending on your location and local customs processing.

How do I return an item that doesn't fit?

We offer a 14-day return policy for all unworn items with original tags attached. You can initiate a return through our online portal to receive a pre-paid shipping label.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.

Where can I find a size guide for Akris collections?

Each product page features a detailed 'Size & Fit' guide. Our collections generally follow European sizing; we recommend consulting the specific measurements provided for the best fit.

Are your materials sustainably sourced?

Sustainability and craftsmanship are core to our brand. We utilize high-quality, natural fibers like double-face silk and cashmere, working closely with ethical suppliers to ensure responsible production.

Can I track my order once it has been shipped?

Yes, once your order departs our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.